Operating Hours

Mon to Sat, 9am to 9pm. Excluding public holidays.

Service Area

Within Singapore only.

Service Location

Services are ideally carried out in sheltered car parks. However, no service will be performed in uncovered outdoor areas when it rains.

Safety

Charging operations must be conducted in compliance with traffic & safety regulations.

Liabilities

P.UP will rectify any damages caused by us during our services, excluding manufacturer defects.

Non-Transferable

A package is registered to a specific vehicle and is not transferable.

Minimum Charge

Any charge below 15kWh will be calculated at a standard 15kWh for billing purposes.

Maximum Charge

To preserve battery efficiency, all charging will cease at a maximum 80% of vehicle battery capacity.

Booking Period & Availability

Bookings should be made at least 2 hours before the time of service. Customers are encouraged to confirm bookings well in advance. All bookings are subject to availability.

Minimum service per visit

Minimum service per visit must include EV charging. For the avoidance of doubt, a customer cannot order a car wash, tire shine or vacuum without a charge.

Cancellation Policy

Customers are advised to give at least 60 minutes of cancellation notice. Otherwise, we will charge your booking in full.

Parking

Customers should ensure that their parked vehicles are easily accessible and, ideally with shelter.

Access

During charging, customers are advised to remain contactable in the event access to the car is required.

Belongings

If vacuum service is required, the customer shall empty their vehicle of bulky and personal belongings prior to service. We do not bear responsibility for any losses.

Service Fee

A service fee is required for non-members, depending on the package purchased.

Parking Fee

A maximum of $3 will be charged for services requested at car parks where parking fees are applicable.

Payment Processing

After each service, the customer will be informed of the total bill - consumed kWh and any applicable services rendered. Payment or credit deduction will only be transacted after the service is completed.

Unused credits

Unused credits are non-refundable at the end of this plan. However, they can be transferred to upcoming plans, which will be announced shortly.

Payment Method

We do not accept cash; please complete payment (where applicable) via: Pay Now - UEN No: 202210334W

P.UP reserves the right to change or amend these terms & conditions from time to time. By engaging us, you would have deemed to have read, understood and agreed to this document.