FREQUENTLY ASKED QUESTIONS
General FAQS
01. When can I book a charging session?
Bookings are available from 7:30 AM to 11:00 PM, subject to slot availability.
02. What days can I book?
Bookings are available 7 days a week, excluding public holidays.
03. Where can I charge?
You can charge anywhere in Singapore, as long as the car is parked legally.
04. Will my EV be hand-wash, tyre shine, and charged all at the same time?
Yes, while having your vehicle charged, we would be doing the car grooming service for you at the same time.
05. What is the charging limit?
Charging is capped at 80% battery capacity.
06. How long does it take to charge?
A session typically takes a maximum of 1 hour.
07. When should I book a charging session?
Book when your battery is at approximately 30% capacity.
08. Can I change or cancel my booking?
Yes, changes are allowed up to 1 hour before your scheduled booking time but cancellations must be made 12 hours prior.
09. Can my family or friends use my app/plan?
Yes, you can add multiple users to the app, but each package is tied to one vehicle.
10. Can I add other vehicles to my P.UP app?
Yes, you can add multiple cars. However, plans are non-transferable between vehicles.
11. Do you charge for parking fees?
The first $2 of parking fees are covered by P.UP. Any additional parking charges will be billed to you.
12. What if I need emergency charging?
Signing up for the 6- or 12-month plans entitles you to one free EV Rescue Service provided by P.UP. Any additional would be charged at $172 (inclusive of GST).
13. How often do I get grooming services?
As often as you like with our Pay-as-you-go services or choose a plan that best suits your lifestyle.
14. Can I top up for additional EV Rescue, Mobile charging, or car grooming?
Yes, please visit the P.UP app to add any additional services that you would like to have.
EV Rescue FAQs
01. When should I activate P.UP Rescue?
Activate P.UP Rescue if your EV becomes incapacitated anywhere in Singapore, including Sentosa.
02. What are the service hours for P.UP Rescue?
Our emergency call center is available 24/7 through the P.UP app.
03. How long does it take for P.UP to reach me?
We aim to reach you within 90 minutes of your request.
04. How many free rescues are included in my plan?
You are entitled to 1 free rescue when you sign up for the 6 or 12 month plan.
05. Can I use P.UP Rescue after I’ve used my free rescues?
Yes, additional rescues will be charged at normal rates, or you can sign up for a P.UP Rescue membership.
06. Can the service be used in Malaysia?
Yes, both mobile charging sessions and P.UP EV Rescue are available in Malaysia. Local terms and conditions apply.
Certified EV Health Check FAQs
01. When should I do a Health Check?
Just like for ourselves, it is recommended to have your EV undergo a battery health check once a year as this is the most important component in your EV
02. What are the service hours for the mobile health check service?
Our service is available anytime from 7am-11pm, 7 days a week excluding public holidays.
03. How long does it take for the health check?
each check will take a maximum of 30 minutes.
04. What is in the report?
You will be able to see the Real Health of your EVs Battery and benchmark this with other similar vehicles. All reports are certified by TÜV SÜD and Aviloo. We will also provide recommendation on how to improve/maintain the health of your battery and thus the asset value of your EV.
05. Can the health check be done simultaneously with P.UP’s other services such as Charging and Grooming?
Yes, everything can be done simultaneously, saving you time and hassle.